For urgent care

Urgent care moves at "walk-in" speed. So does the chart.

No schedule, no predictability, no time to chart later. Urgent care's documentation has to finish door-to-door, and CarePilot closes the chart inside the visit, on athenaOne.

Book a demo See the platform

5.0 on the athenahealth Marketplace · 45 reviews

What urgent care is up against.

01

The schedule is a guess

Volume arrives when it arrives. Three patients an hour, then eleven. Any documentation workflow that assumes catch-up time fails on the first busy Saturday.

02

Deferred notes become tonight's problem

Same-day chart closure isn't a nicety in urgent care. Open encounters block billing on a volume business, and a shift's worth of deferred notes is a shift of unpaid overtime.

03

One visit, several complaints

The walk-in who came for a cough also wants the wrist looked at and a refill handled. The note has to hold all of it, organized, without slowing the room.

04

Rotating providers, zero ramp time

Floats, part-timers, and new hires staff the gaps. A documentation tool that needs weeks of training doesn't fit a clinic where someone new starts Thursday.

The fit

Where CarePilot fits the day.

The surfaces that matter most for urgent care, each one ending at the clinician's sign-off.

Scribe

The note finishes door-to-door

Scribe writes while the visit happens and is usually done before the patient is out of the exam room. The chart closes inside the visit, not after the shift.

See Scribe Coder

Codes on the encounter before the next walk-in

The visit's ICD-10 and E&M coding lands while the encounter is open. On a volume business, same-day coding is same-day billing.

See Coder Script

Tests and scripts from the conversation

The strep test, the X-ray, the antibiotic discussed, drafted into athenaOne's queues from the room's own words, reviewed and signed by the provider before anything transmits.

See Script

In the room

The day, changed.

An illustrative visit, not a patient record

One shift, walked through.

An example: Saturday, 11 a.m., the lobby fills. A laceration, two URIs, a possible fracture, and a “while I’m here,” in ninety minutes.

Each room works the same way: the provider talks to the patient, and the note writes itself in athenaOne while they do. The laceration repair gets documented with the procedure details voiced in the room. The URI notes finish before the patients reach checkout. The wrist gets its X-ray order drafted from the sentence that ordered it.

The “while I’m here,” a refill and a blood-pressure question stacked onto a cough visit, lands as a multi-complaint note with each thread organized, coded, and signed on the same encounter.

By 12:30 the lobby has turned over twice. The part that’s different: the charts turned over with it. No encounter backlog at shift change, no coding queue on Monday, no provider staying past close to type what already happened.

Urgent care is judged on door-to-door time. The chart should make that number better, not be the reason it slips.

In their words.

Marketplace reviews describing this work · verified

★★★★★

These guys have made so many improvements in the AI documentation and continue add on new features. Joseph has been super helpful with our providers as we went through the trial period. We currently use it in both the urgent care and primary care settings. Our team is looking forward to working with CarePilot for years to come.

Verified Management · practice size 15 · Mar 2025

FAQ

Urgent care asks first.

The questions this specialty brings to the demo.

Every question, answered

Yes. Urgent care groups run CarePilot today, often alongside primary care under the same roof. Scribe writes the note during the visit to discrete athenaOne fields, Coder attaches codes while the encounter is open, and Script drafts the tests and prescriptions discussed, so charts close at walk-in speed and billing doesn't wait on documentation.

Training takes about fifteen minutes per provider, live or recorded, and charting starts the moment it ends. For clinics staffed with floats and rotating providers, there's no parallel system to learn. Providers chart in the same athenaOne chart they already know.

Yes. When the cough visit becomes a cough, wrist, and refill visit, the note holds each thread (history, findings, and a plan per complaint) organized the way the chart expects, with the codes and orders each complaint produced attached to the same encounter.

The next move

See it run your day.

20 minutes, live on athenaOne, scoped to how your clinic actually works.

Book a demo See pricing