5.0 Top-rated on the athenahealth Marketplace · 45+ reviews
For primary care & internal medicine

Continuity is the product. "Charting" shouldn't be the cost.

Internal medicine carries the longest problem lists and the longest memories in ambulatory care. CarePilot documents both, in the visit, on athenaOne.

5.0 on the athenahealth Marketplace · 45 reviews

What primary care & internal medicine is up against.

01

The fourteen-problem chart

Internal medicine patients arrive with years of history and a problem list to match. Documenting a visit means reconciling today against all of it, which used to mean evenings.

02

Longstanding vs. new

The clinical stakes of "chronic, stable" versus "new today" are enormous, and so are the documentation stakes. Notes that blur the two create work for every future visit.

03

Wellness visits with required shape

Medicare wellness visits demand specific documentation structure on top of the actual conversation. The structure is non-negotiable; the time it consumes shouldn't be.

04

The results flood between visits

Panel medicine generates panels. Labs, imaging, and screening results arrive all day, and the inbox is where primary care's after-hours time actually goes.

In the room

The day, changed.

An illustrative visit, not a patient record

One visit, walked through.

An example: the 2:00 internal-medicine follow-up. Heart failure, CKD, diabetes, and a new complaint of fatigue, in a twenty-minute slot.

Scribe opens the encounter already knowing the chart: which conditions are longstanding, what the last visit planned, what’s changed since. As the conversation runs, the interval history lands under HPI, the medication reconciliation is captured as discussed, and the fatigue gets its own thread, documented as new, with the workup reasoning attached.

The assessment and plan come out per problem, the way internal medicine thinks: each chronic condition with its status and plan, the new complaint with its differential and next steps. Coder attaches the specificity the documentation supports while the assessment is still on the screen.

After the visit, the story continues where internal medicine actually lives, the inbox. The fatigue workup results arrive over the next week, grouped and drafted for one decision instead of five interruptions.

The longest problem lists in medicine deserve the least manual charting. Continuity, without the cost.

In their words.

Marketplace reviews describing this work · verified
★★★★★

I have been helping to pilot an AI scribe program for a large multi-office medical group, and CarePilot particularly with its latest features has risen to the top. The accuracy of the AI capture of the patient visit is honestly astounding. It doesn't sound like someone "trying" to capture a patient visit - it is truly my visit with a patient with every necessary detail in all the right places when the note is sent to Athena. NO CUTTING AND PASTING. The support and communication from CarePilot's human workforce is fantastic. What a well thought out product by a group who truly cares about the doctors, PAs, and NPs needs. Getting my notes done in 1-2 minutes and watching my inbox shrink! Looking forward to having my evenings and weekends back after 20 years in primary care!!

Verified Provider · practice size 119 · Jul 2025
★★★★★

I recently implemented CarePilot at my four provider primary care office and what a difference it has made! My time spent on documentation has been reduced by 75% and my note quality has increase significantly as CarePilot picks up additional details that I may not take the time to document on my own due to time constraints. The interface is very easy to use and setup took me about 20 minutes before I was able to start using it. Literally I set it up over lunch one day! Forget a 2-3 week prolonged, agonizing implementation process like I have experienced with other 3rd party vendors. Carepilot's customer service has been stellar. Their team responds quickly (within 2-3 minutes typically) when any issues are raised, or if I have a question about CarePilot functionality. Even the CEO chimed in when I was having an issue with my schedule matriculating over to CarePilot from Athena due to an Athena quirk and I was given a quick solution to the issue in a matter of hours. CarePilot gave me a free 14 day trial to test drive the service without any strings attached. I arrived at the end of my trial, and requested an additional week as i wanted to compare them side by side with their competitors (Suki in my situation). They extended my trial for another week which helped solidify CarePilot as the right choice for my clinic. Compared to the competition, the product, the customer service, and price point really make CarePilot stand-out. Give them a try.

Verified Provider · practice size 7 · Feb 2025
FAQ

Primary care & internal medicine asks first.

The questions this specialty brings to the demo.

Every question, answered

Yes. Primary care and internal medicine make up the core of CarePilot's customer base. Scribe writes visit notes to discrete athenaOne fields in real time with prior-note context, Coder attaches ICD-10 and E&M coding during the visit, and Inbox triages the results and messages between visits. Reviewers in primary care report finishing notes in one to two minutes.

Yes. CarePilot follows your practice's athenaOne templates and note types, including structured wellness-visit formats. The required documentation shape is preserved while the conversation itself is captured ambiently, and the clinician reviews and signs everything before it files.

CarePilot references the patient's prior notes during the encounter, so multi-problem visits produce an assessment and plan organized per problem, with longstanding conditions carried forward in context rather than re-documented from scratch. Continuity lives in the chart, not the clinician's memory.

The next move

See it run your day.

20 minutes, live on athenaOne, scoped to how your clinic actually works.