Asked and answered.

CarePilot is the system of action for athenahealth practices. The EHR is the system of record; it remembers. CarePilot does: it writes the note, places the codes, drafts the orders, and clears the inbox, inside athenaOne, with the clinician signing everything that matters. Four surfaces (Scribe, Coder, Script, Inbox) and one copilot, Amelia, inside all four.

Scribe writes the visit note in real time, to discrete athenaOne fields. Coder surfaces ICD-10 and CPT codes in-visit, attached to the right problems. Script drafts the orders and prescriptions the conversation just produced. Inbox clears results, refills, and messages with the clinician in control. Amelia is the copilot inside every surface: chart lookups, dose checks, and drafting without a context switch.

The clinician says one sentence to the patient, and the visit just proceeds. While they talk, the note assembles itself in the chart's own fields (HPI, ROS, exam, assessment, plan) with codes attached and orders drafted from what was said. By the time the patient reaches the parking lot, the chart is usually closed. The clinician reviews, edits anything, and signs.

No, and it isn't trying to. athenaOne stays the system of record: the chart, the schedule, the claim. CarePilot is the system of action on top of it: the layer that does the work the record was never built to do. No parallel database, no second login, no copy-paste between systems.

Everything that matters. Nothing reaches the chart without a clinician's signature. Every note, every code, and every order opens as a draft the clinician can edit, change, or discard. The judgment stays where it belongs; the typing goes away.

CarePilot runs across ambulatory medicine (family medicine, primary care, pediatrics, behavioral health, urgent care, home-based care, and more) and writes specialty-aware notes: a psychiatry note reads differently from an urgent-care note, and CarePilot writes it that way. See how it maps to your specialty.

Through athenaOne's API, to the specific fields your team already uses. Diagnoses land on the problem list, orders post to the orders queue, charges attach to the right encounter with the right code. Nothing pasted into a note. Nothing synced by a third-party bot. Written where athenaOne expects it, the first time.

One to two business days from yes to live. No parallel database, no separate login, no IT project. Your providers chart on day one.

About fifteen minutes per provider, live or recorded. Charting starts the moment training ends, and we calibrate continuously as providers use it. Most practices start with around 20% of providers, then roll out from there.

Yes. CarePilot is listed on the athenahealth Marketplace, rated 5.0 with 45 five-star reviews from the practices running it. The reviews are independently verified by athenahealth.

Yes. Your note templates, custom macros, and practice-level formatting conventions come with the visit; Scribe preserves them. The clinician's charts look like their charts, not like a scribe vendor's.

Three units. Core (Scribe, Coder, and Script together) is per provider, monthly. Inbox is per seat across providers and staff. Amelia is usage-based, with credits included in every subscription. The pricing page has the full model.

Because the honest number depends on three variables (practice size, Inbox adoption, and Amelia usage) that change it meaningfully. We quote your practice on the demo call: one number, scoped to you.

30 days, free, the full platform. Deployment runs one to two business days, so the trial is spent charting, not implementing. Billing begins when you decide to roll out.

No implementation fees. No per-patient fees. No per-note fees. Pricing scales with the size of the practice, not the volume of the work.

You walk away, and you keep your data on the way out. Everything CarePilot wrote is already in your athenaOne chart, where it belongs. If it doesn't land, we don't follow up.

Yes. CarePilot is fully HIPAA compliant: all data is encrypted in transit and at rest, PHI is processed and stored exclusively in the United States, business associate agreements are executed with every customer and every subprocessor, and PHI is never used to train AI models. The security page carries the full picture.

Yes. CarePilot holds a SOC 2 Type II report, most recently audited by Prescient Assurance, with controls monitored continuously in Drata. The full report is available under NDA at privacy@carepilot.com.

All data is processed and stored in the United States, on AWS US-East-1, encrypted with AES-256 at rest and TLS 1.2+ in transit. Visit audio is never retained beyond 24 hours. Note retention is configurable by your practice, and complete deletion is yours to request at any time.

No. Never. CarePilot does not use customer PHI to train or improve AI models, and neither do our model providers. BAAs are in place with every provider, and providers retain nothing.

As few people as the work allows. Access follows role-based control with least-privilege defaults, reviewed at least quarterly; MFA is required for every user; production data access is restricted to engineering leadership. SSO/SAML is supported for practices with a central identity provider.

CarePilot runs on models from OpenAI (via Azure) and Anthropic, under business associate agreements. No customer data is retained by the model providers or used for model training.

Accurate enough that the clinician's job becomes review, not authorship. Scribe learns each clinician's note style and structure, references prior notes for continuity, and writes to the fields athenaOne expects. Marketplace reviewers put it plainly: "It almost never makes a mistake." The clinician still reads and signs everything.

No. Sign-off is the gate: no note files, no code posts, and no order transmits without a clinician's review and signature. Every AI output is a draft until a human decides otherwise.

The clinician edits the draft before signing. That's the design, not the exception. Corrections feed calibration, so the system tracks each clinician's style closer over time. And when something needs a human on our side, you reach the team that builds the product, not a ticket queue.

Yes. CarePilot transcribes visits in 15 languages today, and patient instructions translate into the patient's own language in seconds. Practices on the Marketplace report sending patients home with instructions in French and Korean.