The queue
that clears
itself.
Lab results triaged and scored. Renewals drafted. What needs the clinician rises to the top.
Live · clearing
- Filed & routed 8:56a HbA1c · normal → Patient notified
- 8:58a CC'd result · specialist → Staff
- Drafted & scored 9:01a Rx renewal · protocol match → Drafted
- 9:04a Lipid panel · reassembled → ASCVD scored
- Needs the clinician 9:08a BMP · mildly low K+ → Review
- 9:11a Renewal · engagement needed → Flagged
The queue fills.
Inbox empties it.
Every result.
Every renewal.
Every lab result the practice receives and every renewal request from the pharmacy, arriving at any hour, processed around the clock. Reference labs. CC'd results from specialists. Components of a panel that return in pieces. Refill requests against the active medication list.
If it arrives in the inbox, Inbox sees it.
Triaged, drafted,
scored.
Labs classify first: normal, insignificantly abnormal, CC'd, or review-needed. The first three file per the practice's protocol. CC'd results route to staff, not the provider. Normal results release with the patient's protocol-driven message attached. Review-needed results rise to the top of the clinician's queue with summary and trend. Panels wait for the full set. Where the chart supports it, cardiovascular and kidney-disease risk scores render alongside the result.
Renewal requests run against the practice's renewal protocol. If the request meets protocol (active medication, current dose, refills remaining), it drafts into the signing queue with the match flagged. If patient engagement is needed before drafting, that's flagged too, with the reason.
Discrete fields,
backlog cleared.
Every Inbox output lands in a discrete athenaOne workflow. Drafted renewals to the prescription signing queue. Triaged results filed per protocol. Review-needed results in the clinician's review inbox: summary, trend, risk scores already rendered.
At go-live, historical labs are worked through too. The backlog the practice inherits is the backlog Inbox clears. The clinician signs; the work is done.
The clinician's day, returned.
3–5 hours back per practice, per week. Measured across Affineon Health practices running Inbox.
saved per practice, per week
Measured across Affineon Health practices
Where Inbox
writes.
Every Inbox output lands in a discrete athenaOne workflow. Not a second queue for the clinician to work. Not a shadow inbox for staff to reconcile. Not a summary the clinician has to cross-reference against the original artifact.
Results from reference labs route to the clinician's review inbox. CC'd results from specialists route to staff, not the provider. They slot into the chart without passing through the clinician's queue. Normal and insignificantly abnormal results file per the practice's protocol; normal releases carry a protocol-driven patient message, written in plain language, so the patient sees the result with the guidance the practice would have sent by hand. Review-needed results surface with summary and trend already rendered. Panels route only when the full set returns, so the chart shows the complete picture, not fragments. Where the chart supports it, cardiovascular and kidney-disease risk scores are calculated from the return and the patient's history, rendered alongside the result, so clinical signal isn't hiding in a number the clinician would have to compute by hand. The clinical-insignificance thresholds, the patient-message templates, and the protocol that decides what files and what rises are all the practice's, configured up front.
Renewal requests draft into the prescription signing queue with the protocol match flagged: active medication, current dose, refills remaining, all pulled from the chart and checked against the practice's renewal rules. Requests that don't meet protocol flag with the reason (patient engagement needed, medication changed, dose out of band), so the clinician reads one line and decides.
Inbox is built on Affineon Health, tuned for athenaOne's workflows. Affineon brings the triage, drafting, and synthesis depth; CarePilot integrates the output into the same discrete athenaOne fields and queues that Scribe, Coder, and Script write to. At go-live, Inbox works the historical lab backlog with the same routing new results get. The clinician signs and sends. The volume moves. The judgment stays.
See Inbox run in your practice.
30 days free. Then you decide.