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5.0 Top-rated on the athenahealth Marketplace · 45+ reviews
Comparison

CarePilot vs. Suki, "honestly."

A comparison for athenahealth ambulatory practices, with the honest version of both sides. Where Suki is genuinely strong, this page says so.

The honest verdict

If your organization spans several EHRs and wants one ambient vendor across all of them, Suki's breadth is real and worth a look. If your practice lives in athenaOne, depth beats breadth. CarePilot is built for one chart and goes all the way down. Notes, codes, orders, and the inbox land in athenaOne's own fields as one system, with published packaging, a 30-day free trial, and a 5.0 rating from 45 verified reviews by practices like yours. Pick the product shaped like your practice.

At a glance.

Dimension
CarePilot
Suki
Built for
Ambulatory practices on athenahealth. An athena-first product, end to end.
Health systems running a mix of EHRs, with Epic, athenahealth, Oracle Health, and MEDITECH integrations.
athenaOne integration
Native API read and write to the chart's discrete fields, including the problem list, orders queue, and charges on the encounter.
A two-way integration, one of four EHRs it maintains. Public pages don't specify field-level write-back.
Where the note lands
Discrete SOAP fields (HPI, ROS, exam, assessment, plan) in your own templates and macros.
A structured note sent back to the EHR.
Coding support
Coder attaches ICD-10 specificity and the E&M level in-visit, while the assessment is still on screen.
Generates ICD-10, HCC, CPT, and E/M codes.
Orders & prescriptions
Script drafts the orders and prescriptions the conversation produced into athenaOne's queues. The clinician signs.
Order staging from spoken commands, for clinician approval.
Inbox & patient messages
Inbox triages results, refills, and messages for providers and staff, as a dedicated per-seat product.
No inbox or patient-messaging product appears on Suki's public solution pages.
Pricing transparency
Packaging published. Per provider, per seat, per use, with no implementation, per-patient, or per-note fees.
No published pricing. CTAs route to a sales form.
Free trial
30 days, free, the full platform. Billing starts when you decide to roll out.
No self-serve trial on suki.ai.
Implementation
One to two business days from yes to live. Providers chart on day one, with no IT project.
Suki's athena page quotes around five business days for integration.
athenahealth Marketplace
Rated 5.0 with 45 verified five-star reviews from athena practices.
Listed on the Marketplace. Public ratings sit behind the Marketplace login.
Dictation & voice commands
Ambient-first. The visit itself is the input, with no dictation habit to learn.
Mature dictation and voice commands, a long-standing strength.
Language support
Visit transcription in 15 languages today, and patient instructions translate into the patient's language in seconds.
Advertises 80 languages for the patient conversation, with the note written in English.
Security posture
SOC 2 Type II audited (Prescient Assurance), HIPAA compliant, BAAs with every customer, subprocessor, and model provider.
HIPAA compliant with SOC 2 Type 2 and a public trust center.
Support model
You reach the team that builds the product. Reviewers name the people who helped them.
A public help center plus a clinical operations team.

Where Suki is strong.

Credit where due

Security is genuinely solid

Suki is HIPAA compliant, holds SOC 2 Type 2, and runs a public trust center. On security posture there is nothing to ding them on, and a buyer should treat both products as serious here.

Lots of integrations

Suki connects to four EHRs and keeps a roster of platform partnerships. No single integration carries the depth of a native build, but if your organization needs one vendor across many systems, the coverage itself is the value.

Dictation and language breadth

Dictation has been a Suki strength for years, and it advertises 80 languages for the patient conversation next to CarePilot's 15 today. If your panel needs very-long-tail language coverage, count that in Suki's favor.

Where CarePilot pulls away.

For athenahealth practices

The deepest athenaOne integration

CarePilot is built for one EHR and goes all the way down. Notes, codes, and orders land in athenaOne's own fields, not a pasted blob. A Marketplace reviewer who tested the field called it the deepest integration with Athena of all the programs they tested.

An action system, not just a scribe

Scribes end at the note. CarePilot runs the loop where the note is step one. Coding, orders, and the inbox follow in the same pass, each ending at the clinician's sign-off. That is the next generation of this category, and it is the part a scribe alone can't do.

A buying experience built for practices

Published packaging, a 30-day free trial, go-live in one to two business days, and a quote on the demo call. No enterprise procurement to survive before you find out whether it works in your rooms.

Proof from practices your size

The 45 five-star Marketplace reviews come from ambulatory athena practices, including providers who ran Suki side by side during their trial and chose CarePilot. Ask for proof from clinics shaped like yours, whoever you buy from.

The short version.

Suki sells breadth. One ambient vendor an organization can standardize on across several EHRs, with solid security and wide language coverage. Those are real qualities, and if your organization spans charts, they may be decisive.

CarePilot sells depth, and depth is the category’s next move. The note is step one of a loop that also places the codes, drafts the orders, and works the inbox, all inside the chart your practice already runs and all ending at the clinician’s signature. The record remembers; the action system does. If your organization isn’t on athenahealth, CarePilot isn’t your product.

For the practice that is on athenaOne, run the 30-day trial next to anything else you’re evaluating. Several of our reviewers did exactly that. The chart will tell you.

From providers who ran both.

Verified Marketplace reviews · verbatim
★★★★★

As did many of the other reviewers, I tried quite a few other AI scribes - Suki, Sunoh, Freed, Heidi, Nabla among them. I found that CarePilot offered the absolute best combination of Athena integration with relevant, professional-sounding output, customizability, and ease of use of all. Plus, their customer support and technical support is outstanding. Some of the scribes (Suki, Nabla) offered comparable speech recognition and output, some were customizable, some were deeply integrated, most offered 24/7/365 support (Sunoh didn't) but only CarePilot was successful in offering everything in one package. Very happy with the product.

Verified Provider · practice size 2 · Nov 2025
★★★★★

I recently implemented CarePilot at my four provider primary care office and what a difference it has made! My time spent on documentation has been reduced by 75% and my note quality has increase significantly as CarePilot picks up additional details that I may not take the time to document on my own due to time constraints. The interface is very easy to use and setup took me about 20 minutes before I was able to start using it. Literally I set it up over lunch one day! Forget a 2-3 week prolonged, agonizing implementation process like I have experienced with other 3rd party vendors. Carepilot's customer service has been stellar. Their team responds quickly (within 2-3 minutes typically) when any issues are raised, or if I have a question about CarePilot functionality. Even the CEO chimed in when I was having an issue with my schedule matriculating over to CarePilot from Athena due to an Athena quirk and I was given a quick solution to the issue in a matter of hours. CarePilot gave me a free 14 day trial to test drive the service without any strings attached. I arrived at the end of my trial, and requested an additional week as i wanted to compare them side by side with their competitors (Suki in my situation). They extended my trial for another week which helped solidify CarePilot as the right choice for my clinic. Compared to the competition, the product, the customer service, and price point really make CarePilot stand-out. Give them a try.

Verified Provider · practice size 7 · Feb 2025
FAQ

The switch questions.

Yes. For ambulatory practices on athenaOne, CarePilot is the athena-first alternative. It writes notes, codes, and orders to discrete athenaOne fields, adds a dedicated inbox product, publishes its packaging, and offers a 30-day free trial with go-live in one to two business days. It holds a 5.0 rating with 45 verified reviews on the athenahealth Marketplace.

A dedicated inbox product for results, refills, and patient messages; published packaging with no implementation, per-patient, or per-note fees; a self-serve 30-day free trial; go-live in one to two business days; and an athena-only focus with field-level write-back into athenaOne. In short, an action system for the whole day rather than a scribe for the note.

Coverage of EHRs beyond athenahealth (Epic, Oracle Health, MEDITECH), patient conversations in 80 languages next to CarePilot's 15 today, and long-standing dictation and voice-command features. If your organization isn't on athenaOne, Suki's breadth matters and CarePilot doesn't compete for it.

The next move

Run the trial next to it.

30 days free, live on athenaOne. Several of our reviewers compared side by side. The chart decided.

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